Projex Pro Pty Ltd (ABN 14 645 834 742) (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://projexpro.com.au/ (the “Site”) or engage with our building, renovation, and remedial construction services.

We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act).

1. Information We Collect

We may collect personal information about you when you interact with us, request a quote, book a site visit, or submit an enquiry through our Site. This information may include:

• Identity & Contact Data: Your name, email address, phone number, and physical property address.

• Project Data: Information relating to your property, strata committee, building defects, or specific remedial and renovation requirements.

• Usage & Technical Data: Your IP address, browser type, operating system, pages viewed, and the dates/times of your visits to our Site (collected automatically via cookies and analytics tools).

2. How We Collect Your Personal Information

We collect personal information in two primary ways:

• Directly from you: When you fill out contact forms on our website, email us directly at office@projexpro.com.au, or call us at 1800 93 94 95.

• Indirectly/Automatically: Through standard website tracking technologies (such as cookies) to monitor website traffic and improve user experience.

3. How We Use Your Information

We use the personal information we collect for purposes including, but not limited to:

• Providing you with information, quotes, and remedial or renovation services.

• Scheduling and managing site visits and consultations.

• Communicating with you regarding your project updates, compliance requirements, or enquiries.

• Improving our website functionality, customer service, and overall marketing efforts.

• Complying with legal, industry, and building regulatory obligations (including Class 2 and DBP Act compliance).

4. Disclosure of Your Personal Information

We will not sell or rent your personal information to third parties. We may disclose your information to trusted third parties only to the extent necessary to run our business and complete your project, including:

• Our employed tradespeople, contracted subcontractors, or project managers working directly on your site.

• Professional consultants, structural engineers, or certifiers required for your project scope.

• Third-party service providers who assist us with website hosting, IT support, or administrative operations.

• Government or regulatory bodies where required by law.

5. Data Security

We take the security of your personal information seriously and implement reasonable technical and organisational measures to protect it from misuse, interference, loss, unauthorized access, modification, or disclosure. However, please note that no data transmission over the internet can be guaranteed as 100% secure.

6. Cookies and Third-Party Analytics

Our Site may use cookies to distinguish you from other users and track visitor behavior. You can choose to reject cookies through your browser settings, though this may impact some functionalities of our Site. We may also use tools like Google Analytics to track general website trends; this data does not identify individual users.

7. Accessing and Correcting Your Information

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you, or to request that we correct any inaccuracies. If you would like to make such a request, please contact us using the details provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations. Any updates will be posted directly to this page with an updated “Last Updated” date.

9. Contact Us & Complaints

If you have any questions about this Privacy Policy, wish to update your information, or would like to lodge a complaint regarding how we handle your data, please contact us:

Projex Pro Pty Ltd Email: office@projexpro.com.au

Phone: 1800 93 94 95

Postal Address: Suite 139, 4 Young Street, Neutral Bay NSW 2089, Australia

If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.